PG&E Corporate Responsibility and Sustainability Report 2021

COVID-19 Response

Key Sustainability Indicators


2020 Result Legend

Blue text color
Target met or exceeded
Brown text color
Target not met
Metric 2020 Target 2020 Result 2021 Target
Wildfire Safety
System Hardening (line miles):
Installing stronger poles, covered lines and/or targeted undergrounding
241 342 180
Enhanced Vegetation Management (line miles):
Meeting and exceeding state vegetation and safety standards
1,800 1,878 1,800
Enhanced and Targeted Inspections
Inspecting distribution, transmission and substation equipment to address potential risks
See note Footnote 1a See note Footnote 2 See note Footnote 1b
High-Definition Cameras (cameras):
Improving real-time monitoring of high-risk areas and conditions
200 216 135
Weather Stations (stations):
Enhancing weather forecasting and modeling
400 378 300
Sectionalizing Devices (devices):
Separating the distribution grid into smaller sections for more targeted PSPS events
592 603 250
Transmission Line Switches (devices):
Providing switching flexibility and sectionalization to lessen downstream customer impacts for PSPS events
23 54 29
Gas Operations
Strength-Tested Transmission Pipeline
33.1 39.2 27.4
Transmission Pipeline Replacement Footnote 3
34.0 24.1 19.6
Valves Automated
(number of valves)
20 21 14
Retrofitted Transmission Pipeline
14 14 12
Gas Dig-Ins Footnote 4
(dig-ins per 1,000 Underground Service Alert tickets)
1.44 1.11 1.14
Electric Operations
System Average Interruption Frequency Index (SAIFI)
(average number of outages per customer)
1.136 1.179 1.217
System Average Interruption Duration Index (SAIDI)
(average duration of outages per customer in minutes)
147.6 153.2 160.3
Customers experiencing five or more sustained outages (CEMI-5) 3.12% 3.56% 2.63% Footnote 5
Nuclear Operations
Diablo Canyon Power Plant Reliability and Safety Footnote 6 95.0 92.5 87.5
Ethics and Compliance
Employees Completing Annual Compliance and Ethics Training 99.8% 99.9% 99.8%
Employees Completing Annual Code of Conduct Training 99.8% 99.9% 99.8%
  • 1. The 2020 target was to complete annual inspection cycles in Tier 3 and inspections every three years for Tier 2 High Fire Threat Districts (HFTD). The 2021 targets include: (1) Substations: complete inspections on all transmission and distribution substations and power generation switchyards in Tier 3 and Zone 1 annually and once every three years (∼33%) for Tier 2 by July 31; (2) Transmission and Distribution: complete 100% of Tier 3 and Zone 1 and ∼33% of Tier 2, plus high consequence Tier 2 structures by July 31.1a, 1b
  • 2. Transmission: completed 100% Tier 3 and ∼33% Tier 2; Distribution: completed 98% Tier 3 and ∼33% Tier 2; Substation: completed 66% Tier 3; Tier 2 ongoing as part of three-year cycle.2
  • 3. Includes mileage from both pipeline replacement and pipeline retirement projects.3
  • 4. In 2020, Gas Dig-Ins measured the total number of first, second and third-party dig-ins (i.e., damage from a third party resulting in repair or replacement of an underground PG&E facility).4
  • 5. Prior to 2021, this metric measured both unplanned and planned outages excluding major event days (MEDs). However, for 2021, this metric definition was updated to only measure unplanned outages (excluding MEDs) and also excludes any PSPS outages not occurring on MEDs.5
  • 6. Refers to the sum of 11 performance indicators developed by the nuclear power industry for nuclear power generation. Diablo Canyon Power Plant fell short of its 2020 target due to three maintenance outages related to the Unit 2 main generator, resulting in reduced generation compared to the forecast.6


2020 Result Legend

Blue text color
Target met or exceeded
Brown text color
Target not met
Metric 2020 Target 2020 Result 2021 Target
Public Safety
Gas First-Time In-Line Inspections Footnote 1 164.7 299.7 408.5
Gas Emergency Response Footnote 2
20.8 20.5 20.8
Electric Emergency Response Footnote 3
(percentage within 60 minutes)
96.5% 97.2% 96.6%
Employee Safety
Days Away, Restricted or Transferred (DART) Rate Footnote 4 0.90 1.34 0.91
Preventable Motor Vehicle Incidents Rate Footnote 5 2.41 2.61 2.48
Employee Engagement
Employee Giving Campaign Pledges/Donations
(participation rate)
35% 33% 35%
Employee Engagement Index Footnote 6 68 72 74
Career Pathways
Training Effectiveness Footnote 7 4.45 4.61 4.45
PowerPathway graduates hired into industry jobs
80% 93% 85%
Health and Wellness
Workforce Unavailable Due to Health Footnote 8 7.7% 6.3% 7.4%
  • 1. Measures the successful completion of first-time in-line inspections of newly constructed natural gas transmission lines.1
  • 2. Average response time in minutes to an immediate response gas emergency order.2
  • 3. Percentage of time that PG&E personnel are on site within 60 minutes after receiving a 911 call of a potential PG&E electric hazard.3
  • 4. Measures how frequently DART cases occur for every 200,000 hours worked, or for approximately every 100 employees.4
  • 5. Measures the number of preventable motor vehicle incidents occurring that the driver could have reasonably avoided, per 1 million miles driven.5
  • 6. This figure represents the percentage of favorable responses to questions on a coworker survey that measures coworker engagement. PG&E conducts a full coworker survey every two years to allow time to execute on action plans to address issues identified in the prior survey; the next full coworker survey will be in 2022.6
  • 7. This figure measures the effectiveness of PG&E’s internal training program on a five-point scale through employee surveys on predictive data from employees on their ability to use training on the job.7
  • 8. Percentage of full-time employees unavailable for work due to long term or short-term health reasons, as measured by total workdays lost for the entire year.8


2020 Result Legend

Blue text color
Target met or exceeded
Brown text color
Target not met
Metric 2020 Target 2020 Result 2021 Target
Agency Inspections Without a Written Enforcement Action 90% 96% 95%
Natural Resource Stewardship
Land Conservation Commitment: Footnote 1
(number of transactions closed)
12 12 12
Clean Energy
Renewables Portfolio Standard (RPS) Footnote 2 33% 35.1% 35.8%
Supply Chain Sustainability
Supplier Environmental Performance Standards Footnote 3 75% 66% 75%
Reducing Our Footprint
Avoided Greenhouse-Gas Emissions
(metric tons CO2)
260,000 371,748 Footnote 4 200,000
  • 1. Measures the number of transactions completed as part of our Land Conservation Commitment, through which PG&E is permanently protecting more than 140,000 acres through the donations of fee title and/or conservation easements on watershed lands to public agencies and qualified conservation organizations. In 2020, we completed 12 transactions, which was on target with our 2020 projection. 1
  • 2. As defined in Senate Bill 1078, which created California’s Renewables Portfolio Standard, and Senate Bill 1038, which modified the definition of “in-state renewable electricity generation technology,” an eligible renewable resource includes geothermal facilities, hydroelectric facilities with a capacity rating of 30 MW or less, biomass and biogas, selected municipal solid waste facilities, photovoltaic, solar thermal, and wind facilities, ocean thermal, tidal current, and wave energy generation technologies. These figures are preliminary.2
  • 3. Represents the percentage of top-tier suppliers that achieve a score of three or higher on a five-point scale relative to key elements of PG&E’s Supplier Environmental Performance Standards. Scoring is based on suppliers’ responses to an annual survey conducted by the Electric Utility Industry Sustainable Supply Chain Alliance. The target was not met as some suppliers failed to provide specific information on reduction targets. In response, PG&E has increased efforts to educate suppliers on setting and reporting environmental reduction targets.3
  • 4. Represents the third year of PG&E’s Million Ton Challenge, a voluntary goal to avoid one million tons of cumulative greenhouse emissions from 2018 through 2022, compared to a 2016 baseline. We remain on track to meet the five-year goal.4

California’s Prosperity

2020 Result Legend

Blue text color
Target met or exceeded
Brown text color
Target not met
Metric 2020 Target 2020 Result 2021 Target
Customer Satisfaction
Customer Satisfaction Score Footnote 1 68.1 72.0 73.1
Customer Connection Cycle Time Footnote 2
(business days)
10 10.1 10
Paperless Bills Issued Footnote 3
(percentage of bills)
40.5% 44.2% 50.7%
Energy Affordability
Energy Savings Assistance Program
(number of homes weatherized)
104,222 86,466 Footnote 4 100,000
California Alternative Rates for Energy
(number of eligible customers enrolled)
1,350,000 1,572,573 1,450,000
Customer Energy Efficiency Footnote 5a
Electricity Saved (GWh) 955 1,732 1,000
Natural Gas Saved (million therms) 25 36 27
Generation Capacity Avoided (MW) 195 292 209
Clean Transportation
Electric Vehicle Charge Network
(number of charge ports)
4,500 Footnote 5b 4,180 Footnote 6 4,500
Supplier Diversity
Spending on Certified Diverse Suppliers
(percentage of overall purchasing expenditures)
38.0% 38.9% 38.0%
  • 1. Measures the overall satisfaction of customers with the products and services offered by PG&E, as measured through a customer survey.1
  • 2. Tracks the 12-month average design and construction cycle time for electric residential disconnect/reconnect work requested by customers and performed through Express Connections (our customer gateway).2
  • 3. Refers to the percentage of total gas and electric customer bills issued in electronic paperless format.3
  • 4. Impacted by a COVID-driven program pause due to shelter-in-place orders.4
  • 5. Data refers to annual energy savings or the first-year impacts associated with installed customer energy efficiency projects, as appropriate. Targets are based on mandated energy efficiency savings as agreed upon with the CPUC. All data is as filed with the CPUC in Pacific Gas and Electric Company’s Energy Efficiency Program Portfolio Reports. Annual energy savings include savings from codes and standards programs and, per CPUC policy governing energy efficiency goals, include savings from Regional Energy Network or Community Choice Aggregator programs in PG&E’s service area, which represented approximately 1% or less of total annual savings.5a, 5b
  • 6. For the safety of PG&E personnel, contractors, customers and site-hosts, the COVID-19 crisis has required an unanticipated, necessary curtailment of EVCN in-person site-host and customer coordination and field construction work. As a result, EVCN work has continued in 2021, shifting the overall program target of 4,500 ports to 2021 or a later date.6