PG&E Corporate Responsibility and Sustainability Report 2021

COVID-19 Response


Key Sustainability Indicators

39.2 miles
Miles of strength-tested gas transmission pipeline
603 devices
Sectionalizing devices installed to separate the distribution grid into smaller sections for more targeted PSPS events
Full list of indicators

Our approximately 37,000 coworkers and contractors are committed to delivering better outcomes and experiences for our customers. Our focus is on transforming our business, culture and energy system to meet our commitment to the “triple bottom line” of people, the planet and California’s prosperity—underpinned by strong operational performance.

In the last year, we’ve worked hard to make substantial changes to the way we do business as a company, but we know there is more to do. In addition to a new CEO, new board of directors and new executive leadership, we are implementing a regional service model to help us improve our safety performance and bring us closer to our customers to:

These changes are just a few of our broader efforts to become a company that is able to consistently deliver on our commitments to customers and communities.


  • Invested $7.6 billion to enhance and upgrade our infrastructure for safety, reliability and wildfire mitigation.
  • Made our Public Safety Power Shutoff program more targeted and focused. We achieved:
    • 55% fewer customers impacted on average compared to 2019, exceeding our 33% goal;
    • Restoration of 96% of impacted customers within 12 daylight hours; and
    • More precise weather forecasting to determine the need for PSPS.
  • Continued to make progress on the core elements of our Wildfire Mitigation Plan, including:
    • System hardening;
    • Vegetation management;
    • Enhanced inspections;
    • Improved situation monitoring and modeling; and
    • Improved risk assessments in project planning and execution.
  • Completed substantial work to strengthen our natural gas system, achieving industry-leading gains in process safety, asset management and technology innovation.
  • Improved financial clarity due to progress in key regulatory cases.