PG&E Corporate Responsibility and Sustainability Report 2018

PG&E Chapter 11 Update


Key Sustainability Indicators

20.6 minutes
Average response time to gas odor reports
Percentage of time PG&E personnel were on-site within 60 minutes after receiving a 911 electric-related call
Full list of indicators

Safety is PG&E’s most important responsibility. Our customers and communities deserve the assurance that we will deliver their electricity and natural gas safely, reliably, and with unquestioned integrity. That’s the fundamental role of any utility company, and one that PG&E does not take lightly.

PG&E recognizes that it must build a stronger safety culture and improve its operational performance.

Over the past few years, PG&E has faced unprecedented safety challenges as extreme weather and wildfire threats have continued to grow. Potential liabilities from wildfires in 2017 and 2018, including what became California’s most destructive blaze, the Camp Fire, prompted PG&E to file for Chapter 11 bankruptcy protection in January. Subsequently, the utility company undertook an accelerated and enhanced inspection program for its electrical equipment in high fire-threat areas that found an unacceptable number of safety issues.

In 2018, the utility acknowledged a failure in prior years to meet requirements for accurate reporting practices in locating and marking our underground equipment prior to third-party excavation work.

We look forward to demonstrating, through our actions, that we are working every day toward improved outcomes.

We know that restoring trust can only come through sustained performance and accountability. The people who rely on us need to see that we’re putting safety first, and that we’re continuing to reduce risks in every corner of our system.

What matters isn’t just what we do, but how we do it. Our success depends on our ability to apply one unshakable standard: Do the right thing, the right way, right now.

While there were some measures of progress in 2018, we recognize we have much more work to do in delivering on our commitment to safety.


  • Continued to build a safety culture in which every member of our workforce is not only encouraged to speak up, but has confidence that their concerns will be heard and followed up on.
  • Expanded our Community Wildfire Safety Program, with the goals of further reducing wildfire risks and keeping our customers and the communities we serve safe.
  • Continued to develop an Occupational Health and Safety Plan, an action-oriented strategy that reflects our health and safety initiatives over five years.
  • Awarded $2 million in wildfire prevention grants to local Fire Safe Councils.
  • Continued to make safety performance the single largest driver for annual at-risk performance-based pay.
  • Lowered the occurrence of potential and actual serious safety incidents among our workforce by 24 percent.
  • Delivered more than 49,000 days of training on courses specifically focused on safety and compliance.
  • Hosted more than 450 training workshops to better prepare firefighters, police, public works officials and other authorities to respond to emergencies involving electricity and natural gas.
  • Worked with other gas and electric providers, other essential industries and government officials to develop and implement state-of-the-art security strategies and best practices.