Key Sustainability Indicators

= meets or exceeds target    = below target    = substantially below target

2010 Target	Progress	2010 Result	2011 Target
Public Safety
Following the tragedy in San Bruno, PG&E is re-evaluating how we measure our performance around public safety. We expect to provide progress on an expanded set of performance measures in future reports.
Supplier Diversity
30% of overall spending on diverse certified firms, a voluntary target		32.7%	34.0% of overall spending on diverse certified firms, a voluntary target
Charitable Contributions
Devote at least 1.0% of our pre-tax earnings from operations to charitable organizations		1.1%	1.1% of pre-tax earnings from operations
Employee Volunteerism
5,325 individual employee volunteers		5,500	5,775 individual employee volunteers
26,000 employee volunteer hours at company-sponsored events		27,500	28,875 employee volunteer hours at company-sponsored events
Annual Employee Giving Campaign
Achieve $4.8 million dollars in pledges/donations		$4.8 million	$5 million
Increase participation to 40% of all active employees		35%	Achieve 40% participation
Customer Energy Efficiency1
Achieve 100% of 2010 CPUC targets			Achieve 100% of 2011 CPUC targets
218 Megawatts (MW)		357 MW	234 MW
964 Gigawatt Hours (GWh)		2,060 GWh	1,032 GWh
15.6 Million Therms		16.8 million therms	16.2 million therms
Programs to Assist Low-Income Customers
Weatherize 124,991 homes through Energy Savings Assistance Program		133,329 homes	124,991 homes
Enroll 1,453,415 eligible customers in the CARE program2		1,499,942 customers enrolled	Enroll 1,530,000 eligible customers

¹ Data refers to annual energy savings or the first-year impacts associated with installed customer energy efficiency projects. Data (gross energy savings) is taken from Table 1 of the 2010 Energy Efficiency Annual Report, filed with the CPUC on May 2, 2011. The source for energy savings goals is CPUC Decision 09-09-047.

² The California Alternate Rates for Energy (CARE) program provides a monthly discount on energy bills for income-qualified households and housing facilities.