OUR VALUES

Our values guide our behavior, and collectively, our behaviors determine how we are perceived as a company. Living these values and demonstrating the underlying behaviors that support them are critical to PG&E becoming the leading utility in the United States in 2014.

We act with integrity and communicate honestly and openly:

• Deal with people and issues openly, directly and respectfully
• Take actions that are consistent with words
• Do the right thing even if unpopular or risky
• Foster a climate of trust and openness between people
• Openly give, invite, and receive coaching and feedback

We are passionate about meeting our customers’ needs and delivering for our shareholders:

• Demonstrate a passion for understanding and meeting the needs of our customers and shareholders
• Take active responsibility for the quality of service we provide to customers and others
• Are open to change and readily implement better ways of doing things
• Have high performance expectations and a mindset of excellence
• Are innovative in identifying new opportunities and approaches for our customers and ourselves

We are accountable for all of our own actions: these include safety, protecting the environment, and supporting our communities:

• Maintain an absolute commitment to safety for ourselves and others
• Take accountability for actions, decisions, and results vs. blaming
• Demonstrate through actions a commitment to the well-being of the community and the environment
• Can be counted on to deliver and meet goals and objectives
• Have a "can do" attitude and bias for action

We work together as a team and are committed to excellence and innovation:

• Take ownership of team goals and are accountable for own part in the process
• Promote teamwork among groups; discourage "we vs. they" thinking
• Listen to input from teammates to reach the best solution
• Hold ourselves and others accountable for results
• Work to create partnerships and to collaborate across functions

We respect each other and celebrate our diversity:

• Treat fellow employees and customers with respect
• Appreciate and value each other and our diverse backgrounds and life experiences
• Actively seek to understand and include others regardless of differences
• Effectively collaborate as a member of a diverse team; seek out diversity of thought